Lesson 1: Start Here- Contact Us

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Course Content

For help with course content reach out to Nicole Beall.

Technical Assistance

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Lesson 2: Welcome

“Hello, and welcome to this Benefits Branch Pre-Service Training. My name is Alex, and I work as a training supervisor for the Benefits Branch. Today, you’ll be training with Nicole to learn about Benefits Duties Defined by Law and Standard Operating Procedures. This course is part 2 of a 2-part series that provides an overview of the policies that govern the Benefits Branch. “

“Welcome to this training! As Alex stated, my name is Nicole and I’m here to work with you to help you better understand the duties and Standard Operating Procedures (SOPs) of the Benefits Branch. SOPs can sometimes be a long read, but we will take a short break during the course to refresh. Review the course objectives below to get started.”

Course Objectives:

  • Explain Benefits Branch policies related to:
    • RSDI/SSI/Medicare Application Process
    • SSI Recertification & General Case Maintenance
    • Location Changes
    • Over the Resource
    • Processing Mail

Lesson 3: Authority to Operate

Authority to Operate

The authority to operate is bundled into three different categories:

Kentucky Revised Statutes (KRS)

Laws that spell out the foundation of program requirements.

Kentucky Administrative Regulations (KAR)

Legal operation of a program that defines how the KRS is carried out.

Standard Operating Procedures (SOPs)

The process (interpretation of the KRS and KAR) that further defines how the program operates to eliminate as much gray area in the law as possible.

Lesson 4: Legislative Research Commission (LRC)

Legislative Research Commission (LRC)

“The Legislative Research Commission was created in 1948 as a fact-finding and service agency. The Commission operates as the administrative and research arm of the Kentucky General Assembly.

Anyone can access Kentucky statutes, regulations, and more through the Legislative Research Commission website. This lesson will review how to use the LRC website to search for and locate regulations and statutes.”

Lesson 8: BEN-19 Veterans Affairs

“It is a duty of the Benefits Management Branch, when an individual under guardianship is court appointed to DCBS, to determine if the individual is a Veteran by contacting the Department of Veteran’s Affairs (VA).”

Lesson 7: Intake Process SOPs

Intake Process SOPs

Brain Break

Brain Break!

“We’ve reviewed a lot of information. Let’s take a short brain break before moving on to the next standard operating procedures.”

Dad Jokes!

What do you call a fake noodle?

An impasta.

What does a baby computer call his father?

Data.

 Air used to be free at the gas station. Now it’s $1.50. Do you know why?

Inflation.

Why couldn’t the bicycle stand up by itself?

It was two tired.

What did the janitor say when he jumped out of the closet?

Supplies!

Why do melons have weddings?

Because they cantaloupe.

Source: https://www.countryliving.com/life/a27452412/best-dad-jokes/

Lesson 11: Course Evaluation

DAFM-B 101: Benefits Duties Defined by Law and Standard Operating Procedures- Part 1

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Lesson 10: Summary

“It is critical that employees thoroughly understand and execute their job duties in compliance with the laws and policies that govern the services that DCBS provides.

Employees should follow-up with their supervisor regarding any questions.”

Lesson 9: Medicaid Application Process

Medicaid Application Process

Lesson 12: Course Wrap-Up

Congratulations!

“You have completed Benefits Duties Defined by Law and Standard Operating Procedures Part 1! This course is part of a series of trainings for Benefits staff. Once you mark this lesson complete, you will return to the homepage, where you may download your certificate of completion. Please be sure to reach out to your supervisor with any questions you may have.”

Benefits Duties Defines by Law and Standard Operating Procedures Part 1 (Complete!)

Benefits Duties Defines by Law and Standard Operating Procedures Part 2

Intake and Intake Follow-up

Veteran Affairs (VA)

Medicaid/PA Application Process

Medicaid Recertifications

RSDI/SSI/Medicare Application Process

SSI Recertifications and General Case Maintenance

Location Changes

Private Pay/Liquidation of Assets

Over the Resource

Brain Break

“Before we move into the actual SOPs, let’s take a quick brain break to get our minds open and get ready to learn.”

Lesson 6: Benefits Branch Standard Operating Procedures

“This portion of the training provides an overview of the policies that govern the Benefits Branch. Employees must learn and understand these policies, and accurately apply them when performing day-to-day work responsibilities.

The most current SOPs can be found on the DCBS public drive: \\eas.ds.ky.gov\dfs\OR0372\Public\dcbs\Guardianship\Benefits and Fiduciary SOP’s\Benefits Management Branch.

Standard operating procedures tend to be a long read, so we’ve included a brain break halfway through. It’s important to remember these documents ensure the laws are implemented fairly and consistently across the Commonwealth.

Before we get started, let’s watch a short video on standard operating procedures and why they are essential for state agencies.”

Importance of SOPs in Operations:

Lesson 5: Most Commonly Used Laws Related to the Benefits Branch

Alex

“In this lesson, we will review some of the most commonly used laws related to the Benefits Branch.”

Lesson 1: Start Here- Contact Us

Accessibility Widget

Select the accessibility widget on the right hand of the screen to access features such as:

Screen Reader: Reads content on the page.

Contrast Adjuster: Adjust color to meet your individual needs.

Text Magnifier: Adjust the size of text on the page to make reading easier.

And more!

Need Help?

Course Content

For help with course content reach out to Nicole Beall.

Technical Assistance

For help with HDI Learning and issues with the website, please use the “Contact Us” button.

Lesson 3: Authority to Operate

Authority to Operate

The authority to operate is bundled into three different categories:

Kentucky Revised Statutes (KRS)

Laws that spell out the foundation of program requirements.

Kentucky Administrative Regulations (KAR)

Legal operation of a program that defines how the KRS is carried out.

Standard Operating Procedures (SOPs)

The process (interpretation of the KRS and KAR) that further defines how the program operates to eliminate as much gray area in the law as possible.

Lesson 2: Welcome

“Hello, and welcome to this Benefits Branch Pre-Service Training. My name is Alex, and I work as a training supervisor for the Benefits Branch. Today, I’ll be working with you to learn about the Benefits Duties Defined by Law and Standard Operating Procedures. This course is part 1 of a 2-part series that provides an overview of the policies that govern the Benefits Branch.

Review the course objectives below to get started.”

Course Objectives:

  • Describe the Benefits Branch authority to operate.
  • Demonstrate using the Legislative Research Commission (LRC) website to search for regulations and statutes.
  • Identify commonly used laws.
  • Explain Benefits Branch policies related to the intake process, Veterans Affairs, and Medicaid.

Lesson 4: Legislative Research Commission (LRC)

Legislative Research Commission (LRC)

“The Legislative Research Commission was created in 1948 as a fact-finding and service agency. The Commission operates as the administrative and research arm of the Kentucky General Assembly.

Anyone can access Kentucky statutes, regulations, and more through the Legislative Research Commission website. This lesson will review how to use the LRC website to search for and locate regulations and statutes.”

Welcome!

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