Lesson 6: Benefits Branch Standard Operating Procedures

“This portion of the training provides an overview of the policies that govern the Benefits Branch. Employees must learn and understand these policies, and accurately apply them when performing day-to-day work responsibilities.

The most current SOPs can be found on the DCBS public drive: \eas.ds.ky.govdfsOR0372Publicdcbs.

Standard operating procedures tend to be a long read, so we’ve included a brain break halfway through. It’s important to remember these documents ensure the laws are implemented fairly and consistently across the Commonwealth.

Before we get started, let’s watch a short video on standard operating procedures and why they are essential for state agencies.”