Media Inquiries
CHFS is routinely in the news and employees might receive requests for information from reporters or news media representatives.
Employees shall not respond to media inquiries unless authorized by the Cabinet to do so. This also applies to guardianship matters including but not limited to – elopements, Golden Alerts, individuals under guardianship in the news, etc. Media requests regarding individuals under guardianship must have Division Director approval.
The CHFS Office of Public Affairs is the primary media relations organization for the Cabinet and the Office of Public Affairs is responsible for direct communication to all media sources.
Employees shall not seek out the media to resolve concerns with CHFS policies or procedures and employees and supervisors should work to resolve or address issues through the appropriate CHFS channels. Inappropriate contact with the media may result in disciplinary action, up to and including dismissal.
If you happen to receive a media inquiry, you should immediately notify your direct Supervisor and Branch Manager and provide pertinent details about the reporter’s contact information and request for information.
Have specific questions?
Reach out to your supervisor.